The biggest issues facing corporations today are lack of clear direction, fragmented leadership, and ineffective  production and improvement efforts.  What are the symptoms of such problems?
R   Chronic customer complaints
R   Loss of market share
R   Poor staff morale, increasing turnover
R   Poor productivity and apathy among leadership and staff
R   Wasted time and money on "fixes" that don't seem to make a difference

Why are these critical to address?
Because while large organizations
have the benefits of scale to positive-
ly affect revenue, they also have the
curse of scale to negatively affect
processes.  Anything that's done
wrong is done wrong several hundred
- or even thousand - times a day! 
Don't consider it a big deal?  Think
about this:
R   a line process that has a fault
adding 50 cents to an item's cost,
done 500 times a day, adds a cost of $250 daily, or $65,000 a year
R   a surgical process with items chronically missing, that adds 5 minutes per case to find replacements, adds $25,800 per day, or $6,488,000 per year, in extra costs due to lowered productivity

Is it worthwhile to you to evaluate and improve process losses in your company?  You bet it is!

The Malcolm Baldrige National Quality Award still provides world class criteria for building an aligned company with explosive growth potential.  Rodeo, through Total Quality Institute, has available the DIALOG process for evaluating your company against those seven areas.  It's computer-based, extremely comprehensive, and provides a report with thorough results of your company from various views within your organization.  If you'd like more information about our DIALOG company evaluation, please click here.  If you'd like to receive our monthly newsletter, the Wrangler, please sign up here.